IMPORTANT INFORMATION  

FEIX FAMILY BASKETS has been in business since July, 1996.  We offer PREMIUM quality bases at affordable prices. All bases are made of pine, unless otherwise noted. CUSTOM orders and base designing are available. We also make lids, upon request. Please contact us if you don't see what you are searching for, as we may be able to accommodate your needs.

We are strictly a MAIL ORDER business, operating out of our home.  We do not have a store front. Phone orders are welcome from 9am-5pm EST, Monday-Friday.  You might possibly reach our voice mail, so please leave a message and someone will call you back as soon as we are able to.  We do travel to conventions through out the year and it may be a few days before we are able to return your call.  We will call you back as soon as we are available!

We are closed every weekend and we observe many of the same holidays that you observe.  We are sorry, but we cannot accept  phone orders, deliveries of orders or pick up of orders during the weekends or on holidays. 

ORDERING INFORMATION

Due to circumstances beyond our control, we currently do not have a shopping cart system available on this site.  We do, however, offer you 3 ways to place an order:

1)    You may order via email at anytime at: basketry@woh.rr.com (We cannot be held accountable for orders that get lost in cyberspace.  We will send you an e-mail to confirm your order when we do receive an order via e-mail.)

2)   You may call us at (937) 456-6067 between 9am - 5pm EST on Monday through Friday. Since we are a mail order only, and work out of the house, you may have to leave a message on the voice mail.  If he is running his tools, which is almost always, then he can't hear the phone. I may not be here to answer the phone, but we will return your call as soon as possible.

3)   You may order by mail by printing out the order form, from this web site, and mail it to: Feix Family Baskets, 321 E. Somers St., Eaton, OH 45320-1845. (Please do not include any checks with your mail in order.  We will contact you when the order is ready to ship and will  let you  know the invoice total, including shipping and handling charges, at that time.)

4.)  We offer quantity pricing on BASES.  You can mix and/or match bases to get the quantity pricing.  There are three tiers for quantities.  When placing an order for quantity pricing, the order is considered ONE order when all items are shipped and/or delivered at the same time.  Orders that require more than one shipment and/or delivery date are considered more than one order, even if ordered at the same time.  A single order may have more than one package, but only one shipment date. No exceptions.

ALL ORDERS MUST BE PAID, IN FULL, PRIOR TO SHIPPING

You may pay by check, money order or Discover/Visa/Mastercard/Diners Club.  (When you are paying by check, please do not send it to us until we have contacted you with the complete total, which will include shipping and handling charges.)

There will be a $30 service charge on all returned checks, PLUS any additional costs that we incur to collect the debt which is owed.

NO C.O.D.'s PERMITTED

We ship via UPS or USPS Priority Mail unless otherwise requested.  Orders are filled in the order that they are received.   There are no "RUSH" orders as we are a "First Come, First Served" business. You are welcome to order as little, or as much as you want.

There is no minimum requirment.

RETURNS

All returns must be pre-authorized. No returns will be allowed on any patterns. Absolutely no returns on items after 30 days from the shipment date.

DAMAGED ITEMS

Should you receive any damaged items, we ask that you contact us immediately.  Please keep the box and all the shipping materials for inspection by UPS or the USPS.

PLEASE ALLOW 2-4 WEEKS FOR SHIPPING

Due to the fact that we are a 2 person, home operated business, we are unable to keep a large inventory on hand, therefore we ask you to order in advance.  Please feel free to advise us if these items are meant for a class or for a show and we will do our very best to get them to you.  We have been told, by many of our customers, that our products are well worth the wait.  We are SURE that you will agree!!  :)

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE!!

WE ARE LOOKING FORWARD TO SERVING YOU!